FAQ


Order




1Can I cancel my order?
Once the order is completed, you are unable to cancel it.
2Can I change my order?
You are able to change your order only in terms of colour selections within 24 hours (not considering Public Holidays and weekends). Please contact us via email [email protected] or chat with us through Mobile/ Desktop.
3Can I change my delivery location?
Changing the delivery location is possible with 3 working days prior notice before the delivery date. Please contact us via email [email protected] or chat with us through Mobile/ Desktop. If your item has been sent to courier you are not able to change the shipping address.


Shipping




1How will my orders be delivered?
We use courier service to ship your purchase item(s)
2What is the lead time for my orders to be delivered?
West Malaysia (Chairs) - 1 week
West Malaysia (Tables) - 2 weeks
East Malaysia - 2 to 4 weeks
Singapore - 2 to 4 weeks depending on the availability of the truck entering Singapore
3How to track my order?
Login to your account, please check your order status in order history.
4How do i find the serial number/ warranty seal on the chair?
Kindly tilt the chair to one side and look for a small stickers underneath the chair at the mechanism.


Warranty




1I have some issues regarding the chair delivered, who can i contact for assistance?
You can keep in touch with us via email [email protected] or chat with us through Mobile/ Desktop.
2Can I extend my warranty coverage?
Warranty extension is allowed within 2 week from date purchase. Kindly refer to Complimentary Warranty Extension Request.


Payments




1How can I pay for my order?
You can pay through these methods:
1) Debit/ Credit Card (Visa & Master)
2) Online Banking
3) E-Wallet
4) Maybank QR Pay Push Online
5) Touch ‘n Go Digital Online
6) GrabPay Online
7) Boost Online
8) ShopeePay


Others




1How do I maintain my office chair?
2Can i try the chair before buying?
Please refer to Experience Our Chair before buying. Currently only available in Johor Bahru, Malaysia and Singapore.
3How do i assemble my chair?
You may refer to our installation video in product page or click the model below.
1) Palette White
2) Fein
3) Z365
4What is the weight capacity of the chair?
All our chairs are BIFMA certified which has a weight capacity of 120kg on seat, not headrest or armrest.
5Is Benithem chair safe for children?
Yes, our chairs are catered for all ages, not only on working adults.
6Is Benithem chair safe to sit on?
Our chairs are certified by GreenGuard, BIFMA and EN1335.
7How long has Benithem been?
Benithem was established in 1999, starting from manufacturing only office chairs to corporate seatings to office system.
8Any discount if I order in large quantities?
Kindly contact us for corporate/ bulk orders via email [email protected] or chat with us through Mobile/ Desktop for special price.
9How do I disassemble my chair?
We do not recommend our customers to disassemble the chairs on their own as some parts of the chairs are tricky to handle and may cause it broken while doing so.